![]() ![]() If this is what you can expect, you may want to shop around for another provider. Contact your ISP to see if this is a common occurrence. ![]() The ping times and number of hops are fairly high, but the connection should still be usable. This is an example of a marginal connection. The type of Internet connection you are using.The amount of memory installed in your computer.The brand names of any Network Interface Cards installed in the computer.For example, Internet Explorer 7.0 or Firefox 2.0.0.13. The type and version of browser you are using, including cipher strength.Detailed system specifications if possible, including:.A timeframe of when the problem occurred or occurs.You can also email us at Please include the following information: In the US, call 87 during regular business hours for support. Have your computer turned on and ready to troubleshoot.Call while you are experiencing the problem.The Technical Assistance Center (TAC) can help you with issues concerning your connection to IB and problems with the software involved.See the Customer Service page on the IB website for contact details. Customer Service deals with everything involving trading, accounts, funding and execution.IB has two distinct departments that handle specific types of TWS questions:
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